What are your shipping times?
All items are shipped within 3-4 business days after your order is placed. We ship with USPS for domestic orders, and FedEx for international orders. Please note that international orders may take up to 3-4 weeks to receive, and we cannot always estimate what additional tariffs may be added. Once your order is shipped, you will receive a shipping notification with tracking.
Can I cancel my order?
If you need to cancel your order, please email us immediately at firstname.lastname@example.org. We cannot change your order once it has been placed. We do make exceptions for address changes.
Ope! I accidentally gave you the wrong address. Help!
If you need us to change the address on your order, please email us immediately at email@example.com.
What is your return policy?
We accept returns up to 30 days after an order is received, on full priced items only. No discounted or clearance items are accepted for returns. Please send us an email at firstname.lastname@example.org. Be sure to include your order number and email that was used for the order. We will send you a shipping label, and once we receive the item, the refund will be processed. Your bank or credit card company can take up to two weeks or more to post the refund.
My order is damaged. :(
Send us a photo of the damaged item at email@example.com and we'll get you all fixed up!
I received my order. Can I recycle all the packaging?
You sure can! All of our packaging, including every sticker - is curbside recyclable. We use compostable stickers to ensure no environmental harm.
What materials are used in your products?
Our prints are printed on acid-free photo paper, our greeting cards and postcards are printed on recycled paper, and our stickers are compostable. Stickers are made from wood pulp and do not have any PVC plastics. They are not outdoor safe or waterproof. All parts of the sticker are compostable and planet safe (including the top coat, base material, and adhesive) except for the backing paper, which is covered in a thin layer of silicone plastic. Our manufacturer is working on a solution to make the sticker and backing sheet 100% eco-friendly, and we expect this to be a temporary issue. Our products significantly reduce pollution of microplastics in our waterways and don't contribute to air pollution from PVC manufacturing.
Where are your products made?
Our greeting cards and postcards are printed locally in Michigan. Our stickers are printed in the UK since this is the closest eco-friendly sticker manufacturer that uses materials we're comfortable selling. Our pins and keychains are manufactured in China.